FAQ

Last Updated: September 2026

What do you sell?

We offer lighting, home décor, clocks and a curated range of home and lifestyle products.

Where do you ship?

We ship to addresses within the United States.

How much does shipping cost?

Shipping is free on every order, with no minimum.

How long will my order take?

Orders are handled in 1 to 2 business days and typically arrive within 5 to 7 business days in transit — an estimated total of 6 to 9 business days. See our Shipping Policy.

How do I track my order?

Once your order ships we email you a tracking number. Visit Track Your Order for details.

What is your return policy?

You can return eligible items within 30 days of delivery for a full refund. See our Return & Refund Policy.

Do I have to pay for returns?

For standard returns, you cover the cost of return shipping. If an item arrives damaged, defective, or incorrect, we cover the return cost.

How long do refunds take?

Once we receive and inspect your return, refunds are issued to your original payment method within 10 business days.

Do you offer exchanges?

Yes, we accept exchanges. Contact us and we will help you exchange an item, or return the original for a refund and place a new order.

What payment methods do you accept?

We accept the secure payment methods shown at checkout. See our Billing Policy.

Are your products authentic?

Yes. Every item is genuine and brand new, bought through established United States retail channels. Skinmoz is a retailer rather than the manufacturer. See Product Authenticity & Sourcing.