Return Policy
Our return policy is effective for 30 days since receiving your product.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
To start a return, you can contact us at Hi@skinmoz.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Hi@skinmoz.com
Do you accept returns from these countries?
Yes, we do accept returns for defective and non-defective products.
Do you accept exchanges?
Yes, we do accept exchanges.
How can customers return your products?
In-store
by mail
How will customers get the return label?
Download/print
Select the product conditions that you allow for returns?
New
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
No cost
Refund processing time
10 days
You will need to include this information when contacting us(All information required)
Order number
Order confirmation mail
Phone number
Proof of purchase
If you are eligible for the return, you will get return instructions in your confirmation email(Please be ensure that the mail is correct) from our return department.
WHAT IF THE PRODUCT I RECEIVED IS DEFECTIVE?
If your product is defective from a (skinmoz.com) shipment or in-store purchase, we will exchange or refund this product. To return or exchange an order, please follow the steps below for an in-store purchase or (skinmoz.com) purchase. Contact Email: Hi@skinmoz.com After verification of the support and confirmation of the case, you will have two options: we will send you a new product or give you a 100% refund.
HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A SKINMOZ STORE ?
If you do not live near an (skinmoz.com) location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps. below:
Include a copy of the original receipt. Note: If you do not have a receipt, an (skinmoz.com) gift card will be issued and mailed upon the return.
Add a note explaining your request for an exchange (color, size, etc.) or return
Include your contact information, including phone and email, just in case the store needs to contact you
The product(s) can be shipped back in a box to the original store of purchase. For the store's shipping address, please contact us: Hi@skinmoz.com
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
Please email us. someone from Customer support can assist you.
If you have any questions, please feel free to contact us...
Our Refund Policy provides detailed information.