Return & Refund Policy

Last Updated: October 2026

We want you to be completely satisfied with your purchase. If something is not right, you may return eligible items within 30 days of delivery for a refund.

Return window & condition

• Return requests must be made within 30 days of the delivery date.
• Items must be new and unused, in their original condition and original packaging.
• Please include all accessories, parts, and documentation that came with the product.

How to start a return

1. Email contact@skinmoz.com with your order number and the reason for your return.
2. We will reply within 1 to 2 business days with return instructions and the return address.
3. Returns are made by mail. For standard (non-defective) returns, you are responsible for the cost of return shipping.

Exchanges

We accept exchanges. If you would like a different item, contact us at contact@skinmoz.com and we will help arrange it.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery. We will cover the return cost and send a replacement or issue a full refund — whichever you prefer.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. There is no restocking fee. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.